Return and Refund Policy
Last updated: October 21, 2024
1. Introduction
At Nessila, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, please follow the instructions below to return your product and request a refund.
2. Return conditions
2.1 Deadline
You can return a product within 30 days of receiving your order.
2.2 Product Condition
Products must be returned in their original condition, unused, undamaged, and with all original accessories, packaging and labels.
2.3 Exclusions
Personalized or promotional items cannot be returned.
3. Return process
3.1 Return Request
To initiate a return, contact our customer service at the following address: Nessila.team@gmail.com . Indicate your order number and the reasons for the return.
3.2 Return of the Product
We provide you with a return label and instructions. You must return the product to the address provided in the return instructions.
4. Reimbursement
4.1 Processing of Refunds
After receiving and verifying the returned product, we will process your refund within 14 to 16 days. The refund will be made using the payment method used for the purchase.
4.2 Return Costs
Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
5. Contact
For any questions regarding returns and refunds, contact us at:
Email : Nessila.team@gmail.com
Phone number : 06 63 33 67 09
Address : 133 CHEMIN DE SORMIOU BAT A2 PLAN DE LA JARRE